Terms of service.

Effective Date: October, 3rd 2024

Welcome to Marigold Therapy (marigoldtherapy.ca). By using this website and the services offered by Marigold Therapy, you agree to comply with the following Terms of Service. Please review these terms carefully. If you do not agree to these terms, you should not use this website or its services.

1. Services Overview

Marigold Therapy provides virtual psychotherapy services via encrypted software, specifically through the Jane platform. Services are available to clients who meet the eligibility criteria outlined below.

2. Eligibility

You must be at least 18 years old to access Marigold Therapy’s services. For clients under 18, consent from a legal guardian is required prior to beginning therapy. Marigold Therapy serves clients who are residents of regions where Haley Chambers is licensed to practice.

3. Confidentiality

All personal information shared during therapy sessions is confidential and stored securely through Jane's encrypted software. Marigold Therapy does not collect personal information beyond what analytics on the website may capture or what is voluntarily provided via email or the contact form. You will be required to sign a confidentiality agreement before commencing therapy sessions to outline these privacy measures in greater detail.

Exceptions to Confidentiality:

There are certain legal and ethical exceptions to confidentiality, including but not limited to:

  • If there is a threat of harm to yourself or others.

  • If there is suspected abuse of a child, elder, or vulnerable person.

  • If information is required by a court of law.

4. Privacy and Data Collection

Marigold Therapy values your privacy. We do not collect personal information beyond what analytics may gather from the website, or what is voluntarily provided through contact forms or email. For clients who onboard, any further information provided will be stored securely within Jane’s platform to maintain confidentiality. For more details on privacy, please refer to our [Privacy Notice](link to privacy notice).

5. Session Structure

Therapy sessions are conducted virtually through secure video conferencing on Jane. Each session lasts approximately 50 minutes unless otherwise specified. Clients are expected to log in promptly at the scheduled time. Should technical difficulties arise, please contact Haley Chambers immediately to make alternate arrangements.

6. Payment and Fees

  • Fees: Fees for services will be communicated during the initial consultation. Marigold Therapy may offer sliding scale pricing based on individual circumstances.

  • Payments: Payments for services are to be made through Jane's secure payment system, and they are due at the time of the session unless an alternate arrangement has been made.

  • Insurance: Marigold Therapy does not bill insurance companies directly but can provide you with receipts for submission to your insurance provider, if applicable.

7. Cancellation and Rescheduling Policy

  • Cancellation: A minimum of 24 hours’ notice is required for cancellations. Cancellations made less than 24 hours before the scheduled appointment will result in the full session fee being charged.

  • Rescheduling: Clients may reschedule an appointment with 24 hours’ notice without penalty. Rescheduling with less notice may incur a fee.

  • No-Show Policy: Failure to attend a scheduled session without prior notice will result in the full session fee being charged.

8. Termination of Services

Both the client and Marigold Therapy reserve the right to terminate the therapeutic relationship at any time. Reasons for termination by Marigold Therapy may include, but are not limited to, violation of these Terms of Service, non-compliance with the agreed-upon treatment plan, or behavior deemed harmful to the therapeutic process.

9. Client Responsibilities

As a client of Marigold Therapy, you agree to:

  • Provide accurate and honest information about yourself during the course of therapy.

  • Participate actively in the therapy process.

  • Respect the agreed-upon cancellation, payment, and rescheduling policies.

  • Communicate any concerns or dissatisfaction with the service so they can be addressed collaboratively.

10. Intellectual Property

All content, including text, graphics, logos, and images provided on marigoldtherapy.ca, are the intellectual property of Marigold Therapy unless otherwise noted. Unauthorized use of this content is strictly prohibited.

11. Website Use and Cookies

Our website uses cookies to enhance user experience and collect site analytics. By using marigoldtherapy.ca, you agree to our use of cookies as outlined in our [Privacy Policy](link to privacy policy).

12. Limitations of Liability

While Marigold Therapy is committed to providing quality care, we cannot guarantee specific outcomes from therapy services. By using this service, you acknowledge that therapy is a process and may involve personal challenges. Marigold Therapy will not be held liable for any direct, indirect, incidental, or consequential damages that result from the use or inability to use our services.

13. Governing Law

These Terms of Service are governed by the laws of [Your Province/Territory], without regard to conflict of law principles. Any legal disputes related to these terms shall be handled in the courts of [Your Province/Territory].

14. Changes to Terms of Service

Marigold Therapy reserves the right to update or modify these Terms of Service at any time. Clients will be notified of any significant changes through email or website updates. Continued use of services following such modifications constitutes acceptance of the revised terms.

15. Contact Information

If you have any questions or concerns regarding these Terms of Service, please contact Marigold Therapy at:

Email: haleychambers@marigoldtherapy.ca